The shop is ok, but since I sent my ring out to be resized, I've had to send it back out 2 more times because their repair shop messed it up twice. I'm annoyed, frustrated & just really upset. Their repair shop kind of sucks & doesn't seem to finish the job or do it properly. I will most likely not be making any more future purchases at Kay's.
Although I did not purchase today a very knowledgeable professional named Meagan told me about a Dana Augustine Diamond Show and I can't wait to build my wife's dream ring! Thanks Meagan!
I would've given negative star if I could. Not for the employee but for manager. Totally unprofessional and wouldn't honor the sales until I had to go online in Facebook and Twitter to get response from the their headquarter. They had to step in to make sure this store/manager would honor the deal that was offered.
Kay Jewelers is a US Jewelry Store based in Saugus, Massachusetts. Kay Jewelers is located at 1201 Broadway, Space E240, Saugus, MA 01906, USA.
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