They are never on time! Opens at 11 shows up at 11:15. Trying to drop off, opens at 10:00..... still waiting
Just leaving a feedback for the latest car rental I did with this branch. In general, the customer service at this branch is simply a joke! There is no customer appreciation what so ever! Despite being offered at the time of car reservation, the branch agent refused to pick me up or drop me off with a lame excuse that he is all alone at the counter, which was simply a lie since I saw his coworker at the branch in both occasions that I was there! What is the benefit of renting from a neighborhood branch if this simple service is not offered, and worse than that, lying to the customer to get away from providing the service! The service was so slow; at the pick up, I had to stay at the counter for a while, then go around and ask for the agent all over the place to find him! Very unsatisfied with this lazy customer care and service!
The Saugus location is very convenient near many attractions as well. The assistance of the staff was prompt and professional and it will be a pleasure to rent again. I suggest that many more people make use of this location. I had not known they existed until I call to reserve a vehicle.
Lloyd
The Pricing is great please sign of for the Rewards Program they are very competitive compared to other companies if not Better
Booked a car online. Show up at 2:30pm on a Saturday to find them closed. No car. Wasted $40 on Uber. Real top notch place here.
Terrible experience!! I show up at time of my reservation and they tell me they have no more cars left. They had one 12 passenger van. They said I could drive to Boston airport Budget Rental and trade it in for a car. That is totally out of my way. They could not give me a discount or anything. Driving a 12 passenger van burns gas. I had no intention of driving to Boston. It was as though them not having any cars was my fault.
Budget Car Rental is a US Car Rental based in Saugus, Massachusetts. Budget Car Rental is located at 1325 Broadway, Square One Mall Sears Auto Ctr, Saugus, MA 01906, USA.
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